The voice based services of a BPO are further categorized into two inbound call center services and the outbound call center services. The inbound services are usually seen as an improved and better version of the voice-mail facility of the phone.
You will be receiving calls from your existing as well as your potential customers concerning queries, complaints, orders, plan structure and others. You can also get more information about voice analytics online.
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Inbound services as offered in a customer care center are found to encompass few of the following work areas. These include:
Phone answering:
Answering service or phone answering help you manage calls regarding your offered services and products. These services are carried out through the live phone support involving the most cost-effective parameters irrespective of the territorial borders and time.
Customer Service:
Bridging the major gap between you and all your targeted customers, the customer service will be helping out to portray a better image so as to strengthen your brand in the prospective market.
Hiring customer service from a BPO will be the right way to save costs. Hiring offshore live agents working 24/7, you will not miss the opportunity to miss out a call of any single customer.